Frequently asked questions
Questions,
answered.
Quick answers about appointments, insurance, treatments and emergencies. Don’t see your question? Call us at (212) 593-1499.
Appointments & visits
Booking, hours and what to expect when you come in.
Are you accepting new patients?
Yes, we welcome new patients. Call (212) 593-1499 to ask about availability and arrange your first visit.
What are your office hours?
Monday - Thursday, 9:00 am - 6:00 pm. Friday - Sunday: Closed. Please call to confirm appointment availability.
How do I make an appointment?
Call the office at (212) 593-1499. Appointments are arranged directly with our team, who can also answer questions about your visit.
Where are you located?
121 E 60th St, Suite 1C, New York, NY 10022, between Park and Lexington Avenues, one block from Bloomingdale’s. The nearest subway stations are Lexington Av/59 St (4, 5, 6, N, R, W) and Lexington Av/63 St (F, Q). See directions and a map.
What should I bring to my first visit?
Bring photo identification, your insurance details, a list of your medications, and any recent X-rays or records from your previous dentist. You can complete your registration and HIPAA forms online before you arrive. Read more in how to prepare for your first visit.
Can my family book visits together?
Yes. Ask about booking family members’ checkups back-to-back, so everyone is seen in one trip.
Do you see children?
Yes, we see patients of all ages. For children, we also offer preventive treatments such as sealants and fluoride.
Insurance & payment
Using your benefits and planning for costs.
Do you accept my insurance?
We accept most dental insurance, including Aetna, Cigna, MetLife, Guardian, Delta Dental, United Healthcare and United Concordia PPO plans. See the plans we accept. Plan participation can change, so please call with your plan details before your visit.
Which payment methods do you accept?
Mastercard, Visa, American Express and Discover, as well as cash and personal checks.
Can I get a cost estimate before treatment?
Yes. Ask us for an estimate before any larger treatment, and we can help you understand how your benefits may apply. Your insurer makes the final decision on coverage. Read how to make the most of your dental insurance.
Treatments
What we offer and how we approach your care.
Which treatments do you offer?
We provide preventive, cosmetic and restorative dentistry, including checkups and cleanings, teeth whitening, porcelain veneers, bonding, clear aligners, crowns, bridges, implant restorations, dentures, root canals and emergency care. See all services.
Do you offer Invisalign?
Yes. Dr. Winter offers two clear aligner systems, Invisalign® and SureSmile®, and recommends the one that best suits your teeth and goals. Learn about straightening your teeth with clear aligners.
Do you offer teeth whitening?
Yes, both professional whitening in the office and custom trays for whitening at home. Read what to know before you whiten.
Do you offer dental implants?
Yes. The implant itself is placed by a specialist, such as an oral surgeon or periodontist. Dr. Winter plans your treatment with you and creates the final crown, bridge or denture, including full-arch All-on-4™ restorations. Read how dental implants work.
Do you use laser dentistry?
Yes. We use a dental laser for treatments such as gum disease, recurring mouth ulcers and gum pigmentation. Read more about laser dentistry.
How often should I have a checkup and cleaning?
Many people do well with a visit twice a year, but some need more frequent care, for example with gum disease or diabetes. We’ll recommend a schedule that fits you. Read why routine checkups matter.
Emergencies & comfort
Urgent problems, and making your visit easier.
Do you see dental emergencies?
Yes, including new patients. If you have dental pain, a broken tooth or another urgent problem, call (212) 593-1499 and we’ll make every effort to see you as soon as possible. For facial swelling that spreads quickly or trouble breathing or swallowing, go to an emergency room. See what counts as a dental emergency.
What should I do if a tooth is knocked out?
Pick it up by the crown, not the root, rinse it briefly if dirty, and try to put it back in its socket. If you can’t, keep it in milk and call us right away. Time matters most. Read what to do in the first hour.
I’m nervous about the dentist. Can you help?
Yes. Tell us when you book, and we’ll explain each step, go at your pace and stop whenever you need. We don’t offer sedation, but there is a lot we can do to make visits easier. Read how we help nervous patients.
Can I discuss accessibility or comfort needs?
Yes. Share any access, communication or comfort needs when you call, so we can arrange things before you arrive.
Still have a question?
We’re happy to help.
Call the office and our team will talk it through with you.
Call (212) 593-1499